Sunday, May 16, 2004

Call your ISP's tech support lately?

It still amazes me how often I call support, or my credit card company, or any other large company, and speak with someone thousands of miles away. I've gotten people in India, Philippines, and various other countries of the world. Usually you get someone with an accent so thick you can only understand about every 3rd word. Then, to make matters worse, the people in these jobs are trained how to answer phones, but often don't fully understand the nuances of the job. Either don't have the technical knowledge that one expects from tech support, or don't understand American culture enough to handle some situations, or so on. It's nice to see I'm not the only one who's noticed...


qcguide said...

>Call your ISP's tech support lately?
That's why I try to use local companies when possible. I've used Internet Revealed, QCOnline, and Internet Express and was happy with all three.

Steve said...

I'm using SBC Yahoo! Dsl and loving it. I've got a 6Mb connection for under $45 a month. However, on the rare occasion where I do have a technical issue, I hate having my calls routed halfway around the world to someone who doesn't speak english, and doesn't understand my issue.