Friday, January 30, 2004

What will you do to save a few bucks?

Sometimes, people just blow my mind. Like many, I work in a customer service oriented job. Every day at work I hear stories that would amaze most people. One thing that really gets me is what people will do to save a few bucks. I had someone call in today, sit on hold for 15 minutes to speak to me, and will then proceed to argue with me for another 15 that their statement is $1.30 higher than it should be. I don't know about you, but my time is worth more than $2.60 an hour.

Others will spend hours calling over and over, trying to get ahold of someone who will give in and give a few dollars credit on an account just to shut him up. What people often don't realize is that each phone representative who takes a call leaves notes on the account which all other reps can see. One or two notes about an irate customer doesn't raise many flags. A string of half a dozen notes, all about a customer yelling for credit, all within a couple hours time, and suddenly a customer will not get credits, or sympathy, from anyone he speaks with.

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